Returns & Refunds

Returns & Refunds

We want you to be happy with every order. Please read the following, as fragrance decants are a hygiene-sensitive, made-to-order product.

Made-to-order items

Because each decant is freshly hand-poured specifically for your order, we are generally unable to accept returns of opened or used decants for hygiene reasons. This does not affect your statutory rights.

Damaged, faulty or incorrect orders

If your order arrives damaged, leaking, faulty, or you received the wrong item, please contact us within 14 days of delivery with your order number and a photo. We will arrange a free replacement or a full refund.

How to start a return or claim

Get in touch via our Contact page with your order number and details. We aim to respond within 2 working days.

Refunds

Approved refunds are issued to your original payment method, usually within 5–10 working days of approval.